Sep 19th, 2006 Posted in Streamyx Sucks
TM-Net sent a sohai to my house today. This is what the sohai did.
He said, “I come here to confirm your bandwidth, please do me a bandwidth test”.
I turn on MySpeedPC and do a bandwidth test to US Viginia server and it look like this
This is consider a ‘good’ result out-of-the-bad because I get < 10kbps most of the time. And remember I am using RM88 1mbps package, that is 1024kbps!
He said, “No No, we don’t care about your bandwidth test to the US server, you need to test it at TM-NET site.” …*@#$&*!…
So I have to go to TM-Net site and do a bandwidth test. Of course I get 850kbps. I get that everyday!
I said, “What is the use of having 850kbps in Malaysia only but 10kbps when connecting to international sites?”
He answered, “We don’t care about that, we only look at bandwidth test from TM-Net site. Other than that we don’t care”.
I said, “Then why call it INTERNET and not LOCALNET or MALAYSIANET? Since we can’t connect to the international sites?”
He said, “You call TM-Net, don’t tell me anything. It has nothing to do with me”. I answered with something and before I can finish, he repeat, “You go call TM-NET, that’s not related to me.”
He then leave my house immediately. That’s less than 5 minutes total from coming to my house to leaving my house.
TM-Net! Why send a sohai to my house who just want to waste my time?
If you subscribe to 013 mobile line, and you have no problem calling other 013 BUT always disconnect when you call to 012, 016 and 019. Is That A Problem?
If you buy a car and you can drive within Ipoh without any problem BUT you cannot drive it to Penang or Kuala Lumpur. Is That A Problem?
If you pay for 1024kbps and you can connect to local sites at fast 850kbps BUT you can only connect to international sites at 20kbps. Is That A Problem?!
The SCARY Truth IS
TM-Net already know that they have slow connection problem to international sites. There is nothing new to them. It is not a secret, not a surprise and not a special isolated case to them. The management staff know it, the technicians know it, the phone operators know it. There are millions of complaints in the internet and they receive thousand of calls each day about the slow connection. We are all doing our complaint alone, on 1-to-1 basis. If you total up all these complaints, you will know that almost everyone is having problem.
The problem to the slow connection is simple – The line is over congested. They blame people for using torrents and things like that. I do think it is correct. BUT users do nothing wrong at all because Streamyx has promised the bandwidth that we pay for and they need to deliver it! They need to take into consideration all of this before promising us anything?!Now I am paying RM88 for 1024kbps but is only getting 20kbps! That’s a shame because it is slower than dial up!
They have no resolution to the problem and is unable to fix it. So they use the ‘local bandwidth test‘ and ‘by best effort only clause‘ to ‘solve’ it. Telephone operators are well trained up nowadays to listen and ignore complaints (promise to do something but do nothing, kick you like a ball from here to there). Technicians are trained up to use the local bandwidth test tool and tell you, “Hey see, no problem” and then ‘settle’ it in 5 minutes.
Management/Marketing team close their eyes because they are happy with the money pouring in each month (RM88 x 70,000 subscribers = RM6 MILLION). Engineers also do nothing because NOTHING CAN BE DONE, unless TM-NET really willing to allocate money to upgrade their facility.
I have written a great post to explain What is SOHAI?. If you already understand the meaning of the word, do read it too to see if my explanation is good. :p
Update: AhYap has stop complaining about Streamyx so he can Live In Peace. Please read his final post on what do do with your slow streamyx connection and improve your torrent speed for his final episode. Commenting for this post has also been closed.