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I just had this conversation with one of the so-call streamyx ‘technical’ support, very interesting:
Me: "Hello I cant connect to Internet with my streamyx, can you please check?"
Streamyx: "Yes sir can I have your name… blah blah blah"
Me: "Sure, I am this this this, my phone number is this this… I have do all the router restart and blah blah blah…"
Streamyx: "Oh okay, can i have your IP address please?"
Me: "IP address? I don’t have an IP address because i cant connect to streamyx server. that’s why i couldn’t get online…"
Streamyx: "(in exact word!) "yeah i know, but can i have your IP address?"
Me: "Cant you hear me? I couldn’t connect to streamyx server, how can I have an IP?"
Streamyx: "okay if in this case can you ping your IP?"
Me: "I dont have an IP address!"
Streamyx: "…. (ignoring me completely) you go start, program, command prompt, and type ipconfig…"
Me: "Friend, are you listening? I don’t have an IP address…. how can I ping it?"
Streamyx: "(in exact word!) Oh like that ar, you computer cannot ping then its your computer problem lar."
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This reminds me of my post Sohai Streamyx Technician – Why Send a Sohai to My House?
And I find it very interesting that there is a plural form of sohai!!! i.e. sohais! wakakakakakakaka.
Streamyx has been very slow lately. Again if you call in and a recorded sound will blame it on the cable again [poor cable, always kena blamed]. Their cable don’t know why must putus every month.
According to the voice, it will be end of the month before it can be fixed, zzzzzzz. If you do a speedtest at speedtest.net to a Malaysia server, the speed will be blazing fast because cable connecting within Malaysia is not putus. But if you try a US server, your speed is almost 0, tak jalan langsung! Because the international cable kena gigit ikan jerung.
I called Streamyx yesterday and the sohai use the same trick again and tell me everything is OK because my connection to the Malaysia server is fast! He said cannot test US server because it is too far. He say, “Jangan. Jangan. Itu jauh lar! Test Malaysia cukup.” lol.
And how often do we really surf a website hosted in Malaysia? Or how many great websites are hosted in Malaysia?! And if it cannot connect outside Malaysia, that means Streamyx is useless!
Again, these are not new issues. We have been talking about it for years and it just coming back to hunt us. Streamyx inside Malaysia Boleh, but outside Malaysia, Tak Boleh. That’s why I am really not interested in all those what what “High Speed Broadband” and the what what “4mbps package”. What are the use of those when you can’t deliver a 1mbps properly?
Long way to go Malaysia. Even if we fixed TM, we still have Maybank, Proton, Pos Malaysia, MAS, KTM, PRDM … the only effective entity in Malaysia is Inland Revenue Board (Lembaga Hasil Dalam Negeri)!!! [Ok ok, to be fair, Bank Negara too] It will be a long long time, if it ever happens that these companies can be like IRB and Bank Negara.