Comments on: TM-NUT’s Management Is Worst Than Saddam! Incapable, Ignorant, Dishonest, Irresponsible !

By: Jim

Jim — Fri, 20 Apr 2007 03:15:18 +0000

What really sucks is the attitude of the TM NET customer service who replies to email. I dont know whether these TM NET customers were ever trained or not? They replied your email without even leaving a name!!! Ello, even a cat or a thing has name. For goodness sake, build some sense into the head of these “Customer Service”. When I question further, they stopped replying !!!
It’s terrible beyond description.

That’s what happened to Malaysia when there is lack of competition. I guess we just have to learn things the hard way. Many historical examples have shown us the dire consequences of such blunder.

By: ah boy

ah boy — Wed, 11 Apr 2007 10:57:20 +0000

My streamyx password got stolen by someone.That fu**er subscribed all the services for me.Damn!I suspect it’s an insider’s job.

By: Nicholas

Nicholas — Tue, 30 Jan 2007 01:46:26 +0000

Yoz, singaporean gamer over here. i’ve heard alot of my malaysian friends all complain for a very long time about how your govt owned ISP is giving crap service, and i have to admit, because i play Ragnarok Online, i have to agree with them. Back before the RO servers were moved back from taiwan, the lag was still managable. Now? unbearable. i’ve come to have the impression that malaysian companies/govt-owned companies like Gameflier for example= not worth the time.

By: Malaysian

Malaysian — Fri, 26 Jan 2007 17:04:05 +0000

So far I use Streamyx, playing online games, surfing, quite ok for me~

Information for youtube user, we still cant view da streaming videos smoothly because our broadband speed (1Mps) is insufficient. Other country already use 10MBps.. or even 100MBps. What i heard, in India… people who using broadband(128kbps) already said they have fastest internet speed.. LOL!

We have to admit Malaysia is still moving futher to catch up modern country like Japan. It takes time… be patient.

You dont like streamyx? You hate da slow connection? Then decide to move out from da country? LOL!! stupid! I rather stay in Malaysia… more peaceful.. ~

but I do dissapointed about their customer service… kinda bad ~

By: Eld

Eld — Mon, 15 Jan 2007 13:10:08 +0000

Those 240 words that you quoted and counted, were, well, not written by them even. It was blatantly plagiarized from a neighboring country’s ISP. I’ve been following the progress and status of the RNAL/APCN/APCN2 restoration works and sad to say, TMNet is the only isp (yes, ONLY ISP) in this region that doesn’t have constant updates on the restoration works posted on their main page, unlike the other ISPs who are responsible and committed to deliver and maintain QoS. To make it worse, it was old news that they copied.

‘Earthquake kat Taiwan, tu bukan kita punya pasal…’. Nice work TM… nice work.

… and Wolverine, I agree with you hands down, but unfortunately, having a last mile monopoly (and not just ISP license) doesn’t give you an option to do much. This coupled with the fact that TM themselves know that the barrier for entry is extremely high in the broadband biz, makes things even worse. Let’s be frank, do we really think that TM themselves do not know that their service is crap? It’s just that even if it’s crap, unless you stop using it totally, or move outta the country, there’s just nothing that they are going to do unless they feel like it. Yes, feel like it. You can complain (gawd knows I have officially and informally, from emails to letters to newspapers), but I doubt it will do any good because of their attitude and unchallenged monopoly. You could be the minister of telecommunications and make a complain yourself, and all they’re gonna do it probably hype it up for a few days, and then it’s back to the same old crap in the following days…

Do we see TM flourishing in the mobile segment of the telco business? Hell no, simply because there ARE alternatives there. Consumers do not like it, they move. Simple really.

By: Wolferine

Wolferine — Wed, 10 Jan 2007 03:23:32 +0000

Thing is…this is indeed the Malaysian service industry. When we go to a public toilet and they ask us to pay 50cents and the toilet smells really bad, is the 50cents for using a clean toilet or is it to pay for peeing?. They build a highway and implement the toll system. Do we pay for a faster and congestion free highway or do we just pay to be allowed to drive?. They introduce broadband connection. Do we pay the different rates for speed or we just pay to get online?. The problem is..they dont seem to understand the meaning of the word “service” as compared to many countries aboard. Malaysian service means we pay to use, not pay because we want more efficiency and reliability. Transparency and accountability are all just words. No matter who is incharge…no matter which company..no matter if part of their corporate creed states the best in customer service….at end day, it is about making a few individual richer and those few individuals will not pay an extra cent to offer even a bare minimum of service. Sadly this is Malaysia with its attitude. To change, people need to stop complaining and start protesting in real. If 1 million people stop paying streamyx, do you think they will try to do better?. Will people just say “aiyooo bear with it lah”?. The general public here is ever tolerant and forgiving…complains pours in but oh heck after all this is Malaysia and it will get better and soooooo lets be patient about it. That is why things never change here for any better but only on the surface with plenty of worms underneath.

So what do we do? 3 options….get out of the country, live with it or protest as a community not as an individual.

By: ahyap

ahyap — Tue, 09 Jan 2007 18:52:44 +0000

You can also call TM

TAK MALU!

Wahahahaha.

By: Ian

Ian — Tue, 09 Jan 2007 18:38:18 +0000

First time checking this blog, LOL, TM-NUT, what a good fitting name indeed, LOL..

One thing thats obvious about TM-NUT is, they keep passing the problem to the others..

By: Reuters

Reuters — Tue, 09 Jan 2007 16:52:44 +0000

TM Nuts you really really SUCK !! if there we’er another broadband company in Malaysia given the same previledge as TM Net. You guys will lose hands-down!! Your Customer service sucks ! Those apes working there only know how to write reports, and don’t know how to call technician to solve the problem. Guys, a tip from me… next time you call the TM Nut customer ‘care’ line just insist to speak to the supervisor on duty, those kecik-molek have practically NO power at all. Remember always call a supervisor on duty! p/s: I hope your customer ‘care’ line will cut shot all those CRAP we’ve been hearing all these years! just tell us the TRUTH! I really do hope OUR MALAYSIAN goverment is reading THIS PAGE!!

By: soufulow

soufulow — Mon, 08 Jan 2007 12:39:56 +0000

Wahseh, seems like TM-Nuts is really makes everyone boiling, except for fanbankeong who hooked up girls… guess i must read your blog more often to learn about girls.